These Terms of Service ("Terms") govern your use of the website, products, and services provided by The Kosher Phone ("we," "us," "our," or "the Company"), operating at thekosherphone.com. Please read them carefully. If you do not agree with any part of these Terms, do not use our website or services.
1. Acceptance of Terms
By accessing our website, purchasing a subscription, purchasing hardware, scheduling a setup service, or allowing us to enroll an Android device into our management platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a family member, minor, organization, or other person, you represent that you have authority to do so and to bind that person to these Terms. These Terms constitute a binding legal agreement between you and The Kosher Phone. We may update these Terms from time to time in accordance with Section 11 (Modifications to Service). Your continued use of our services after an update constitutes acceptance of the updated Terms. If you do not accept an update, your sole remedy is to discontinue using our services, subject to the cancellation procedures in Section 6.
2. Description of Service
The Kosher Phone provides an enterprise-grade kosher Android solution for families who want a real Android phone that is meaningfully and permanently protected. The service includes: (i) enrollment of your Android device into Device Owner mode via Esper, a Mobile Device Management ("MDM") platform; (ii) configuration of a custom app whitelist based on your approved list of applications; (iii) installation and configuration of a locked-down kosher browser that cannot be uninstalled or swapped out by the end user; (iv) activation of AI image filtering across supported applications to block inappropriate imagery; (v) ongoing remote management, including the ability to add or remove apps, push security updates, update the kosher browser, and update the AI filter; and (vi) access to the full KolBo app suite (Tefila Companion, Digital Library, 700,000+ shiurim (growing to 1M+ soon), Zmanim, Minyan Finder, Daf Yomi, Tehillim, Yahrzeit, and other KolBo tools) at no additional subscription cost. The service is designed so that the protection profile cannot be bypassed by the end user and survives a factory reset. We reserve the right to add, change, or remove features of the service at any time, with reasonable advance notice where feasible.
3. Eligibility
You must be at least 18 years old and capable of entering into a binding legal agreement to purchase a subscription or hardware or schedule a setup service. Parents and legal guardians may purchase the service for the benefit of their minor children, and in doing so accept these Terms on the minor's behalf. The service is intended for lawful personal and family use and for lawful use by schools, yeshivos, synagogues, businesses, and other institutions that engage us. You may not use the service if you are prohibited from receiving services under the laws of the United States or your local jurisdiction. We may decline to provide the service, or terminate service already provided, if we determine in good faith that you are ineligible, that the service is being requested for an unlawful purpose, or that continued service would violate applicable law or these Terms.
4. Account Registration and Security
Some parts of the service may require you to provide contact information (name, phone number, email address) or to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for any activity that occurs under your account or using contact information you provide, including setup appointments scheduled in your name and requests for app-list changes. You must notify us promptly if you believe any of your account credentials, phone number, or email address has been compromised or misused. We may suspend access to the management features of the service if we reasonably believe an account has been compromised, pending verification. Your account may be used only for your own benefit and the benefit of the household or organization you authorized it for. You may not transfer your account, subscription, or device management profile to another party without our prior written consent.
5. Subscription and Billing
The Kosher Phone subscription is billed at $14.99 per month on a month-to-month basis. There is no contract — you may cancel anytime, and the subscription will not renew for the following billing cycle. Billing begins on the date your Android device is successfully enrolled and your protection profile is activated, and recurs monthly thereafter on the same calendar day until cancelled. Setup fees are separate one-time charges and are not part of the monthly subscription: $49 walk-in setup at our Brooklyn location or $99 house call setup within our service area. Applicable sales taxes, if any, will be added to the subscription and setup fees as required by law. We accept payment by major credit and debit cards and by other methods that we list from time to time. If a payment fails, we will attempt to contact you and to retry the charge. Non-payment for more than 90 days may result in suspension of management features under the procedure described in Section 6. Prices are subject to change; we will provide at least 30 days' advance notice of any subscription price increase, and the increase will not take effect during a billing cycle already paid.
6. Cancellation and Refunds
You may cancel your subscription at any time by calling (917) 500-5854, sending a WhatsApp message to the same number, or emailing [email protected]. Cancellation is effective at the end of the current billing period. Subscription fees are non-refundable for partial months, and we do not prorate refunds. Setup fees are non-refundable once setup has been performed. If you cancel, your phone continues working exactly as it is. You keep all your apps and data. The management features of the service — remote support, new app additions, kosher browser updates, AI filter updates — will pause. We will never lock, brick, or disable your phone as a consequence of cancellation. After 90 days of non-payment, we will notify you that the Device Owner profile may be removed so that your Android device returns to a fully unrestricted state. If you want to reactivate the service after cancellation, a reactivation fee equivalent to one month of subscription may apply. Refund requests outside the ordinary course will be considered in good faith on a case-by-case basis.
7. Hardware Purchase Terms
You may purchase Android hardware from us as part of the service. We currently offer two hardware SKUs and a Bring-Your-Own-Device ("BYOD") option: (i) KolBo Mini — $199, a compact 4-inch Android device; (ii) KolBo Plus — $299, a full 6.5-inch Android smartphone; and (iii) BYOD — $0, where you supply your own compatible Android device. Hardware prices are one-time charges separate from the monthly subscription and from setup fees. All hardware is sold as-is with the manufacturer's original warranty, if any, and with any additional warranty we provide in writing. See separate Hardware Warranty Policy (available upon request) for details specific to our warranty coverage. Title to the hardware passes to you on delivery and payment; risk of loss passes on delivery. BYOD hardware remains your property and is never treated as our asset. You are responsible for backing up personal data on any BYOD device before setup, since enrollment of the device into Device Owner mode typically requires a factory reset. We are not responsible for data loss on BYOD devices that were not backed up prior to enrollment.
8. Setup Services
We offer two paid setup options. Walk-in setup is available at our Brooklyn, NY location for $49 and typically takes 15–20 minutes. House call setup is $99 within our service area, currently Brooklyn, Lakewood, Monsey, Flatbush, Far Rockaway, and Passaic. Service areas may be added or removed over time; please call us to confirm coverage before scheduling. For locations outside our stated service area, we may offer remote setup or referral to a partner on a case-by-case basis. Setup includes: (i) enrollment of the device into Device Owner mode via Esper MDM; (ii) installation of your approved custom app whitelist; (iii) installation and configuration of the kosher browser; (iv) activation of the AI image filter; (v) verification that the device's management profile survives a factory reset; and (vi) a brief walk-through of how to request app changes. Missed house call appointments may be subject to a reasonable reschedule fee after the first occurrence. Setup fees are separate one-time charges; they are not refundable once setup has been performed.
9. Device Management Scope
Once your Android device is enrolled in Esper MDM under our Device Owner profile, the MDM system has visibility into the following device-level information, which we use exclusively to operate the protection service:
- List of installed apps and their versions
- Policy compliance status (whether the device is operating within the security policies we configured)
- Device identifiers (serial number, IMEI) used for enrollment and remote management
- Operating system version and security patch level
- Battery, storage, and hardware health indicators provided by the device
We explicitly do not have access to and do not collect: text messages, SMS, or any chat-app message content; phone call audio, phone call metadata, or voicemail; photos, videos, or camera content; contacts; emails or email content; your browsing history; or any personal file stored on the device. The Esper MDM technology we use cannot access the categories above, by design. Our administrative access is limited to managing the protection configuration on the device. This Section 9 is consistent with Section 2 ("Device Management Data Collection") of our Privacy Policy; in the event of any conflict between this section and the Privacy Policy, the Privacy Policy controls.
10. Acceptable Use Policy
You agree to use our website and services only for lawful purposes and in compliance with these Terms. You may not: (i) attempt to bypass, tamper with, disable, or circumvent the Device Owner profile, kosher browser, or AI image filter on a device we enrolled without our prior written consent; (ii) use the service to harass, defraud, or cause harm to any person; (iii) attempt to access parts of our systems that are not intended for public access; (iv) probe, scan, or test the vulnerability of our systems, except through a responsible-disclosure contact we publish; (v) impersonate any person or entity or misrepresent your affiliation with any person or entity; (vi) introduce malware, worms, trojans, or other malicious code to our systems; (vii) use the service to transmit content that is unlawful, defamatory, infringing, or that violates the rights of others; or (viii) use the service in a way that interferes with the service as provided to other customers. We may suspend or terminate your account and service for violations of this Acceptable Use Policy, with or without notice, depending on the severity of the violation.
11. Modifications to Service
We may modify the service, including the app whitelist, the kosher browser, the AI image filter, the Device Owner profile configuration, and the KolBo app suite included with the subscription, at any time. We will use reasonable efforts to notify you in advance of material changes that reduce functionality; minor changes, bug fixes, and security updates may be pushed without prior notice. We may also discontinue the service, in whole or in part, on at least 30 days' notice to active subscribers. If we discontinue the service in its entirety, we will remove the Device Owner profile at no charge upon request, returning your Android device to a fully unrestricted state (subject to any factory reset required by the removal process). We may also modify these Terms from time to time; the effective date of the most recent version is stated at the top of this page.
12. Intellectual Property
All content on our website, our brand names (including "The Kosher Phone," "KolBo Mini," "KolBo Plus," and "KolBo"), logos, trademarks, service marks, page layouts, photography, copy, and documentation are owned by The Kosher Phone, our affiliates, or our licensors, and are protected by applicable intellectual-property laws. You may not copy, reproduce, modify, adapt, translate, distribute, publish, or create derivative works from any of our intellectual property without our prior written consent, except for fair use. You retain ownership of any content you submit to us (for example, your requested app list or your contact information). By submitting content, you grant us a limited, non-exclusive, royalty-free license to use that content solely for the purpose of operating and improving the service. Third-party trademarks mentioned on our website (for example, Esper, Samsung, Google, Pixel, Motorola, OnePlus) are the property of their respective owners, and their appearance on our site does not imply an endorsement of our service by those owners.
13. Third-Party Services
Our service integrates with and depends on third-party services, including but not limited to: Esper (esper.io), which is our Mobile Device Management ("MDM") platform of record and which enrolls, manages, and enforces Device Owner policies on your behalf under our configuration; payment processors, for subscription billing and setup-fee processing; email and messaging providers, for appointment and service communication; and analytics providers, for understanding how visitors interact with our website. Each of these third-party services has its own terms of service and privacy policy, which you may be subject to when using the service. We do not control these third parties and are not responsible for their acts or omissions except as expressly provided in our own terms. In the event a third-party service becomes unavailable, we will use commercially reasonable efforts to maintain the functionality of our service, including migrating to an alternative provider where feasible. We disclose Esper explicitly as our MDM processor of record.
14. Disclaimers of Warranty
THE SERVICE AND ALL CONTENT PROVIDED THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (i) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (ii) DEFECTS WILL BE CORRECTED WITHIN ANY SPECIFIC TIMEFRAME; (iii) THE AI IMAGE FILTER, KOSHER BROWSER, OR DEVICE OWNER PROFILE WILL BLOCK ALL INAPPROPRIATE CONTENT IN ALL CONTEXTS AND FOR ALL FUTURE VERSIONS OF APPS — CONTENT FILTERING IS AN EVOLVING TECHNOLOGY AND SOME CONTENT MAY STILL REACH THE DEVICE; (iv) THE DEVICE OWNER PROFILE IS IMPOSSIBLE TO BYPASS UNDER ALL FUTURE ANDROID OPERATING SYSTEM CHANGES — WE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO MAINTAIN THE PROTECTION BUT CANNOT GUARANTEE ABSOLUTE UNBYPASSABILITY INDEFINITELY; (v) ANY THIRD-PARTY SERVICE (INCLUDING ESPER) WILL BE CONTINUOUSLY AVAILABLE. YOU ACKNOWLEDGE THAT PROTECTION OF YOUR HOUSEHOLD IS ULTIMATELY YOUR RESPONSIBILITY, AND THAT OUR SERVICE IS A SIGNIFICANT TECHNICAL SAFEGUARD BUT NOT A SUBSTITUTE FOR ONGOING PARENTAL AND PERSONAL VIGILANCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR WARRANTIES ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NON-EXCLUDABLE WARRANTIES ARE LIMITED IN DURATION AND SCOPE TO THE MINIMUM PERMITTED BY APPLICABLE LAW.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE KOSHER PHONE, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF: (i) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED U.S. DOLLARS ($100.00). THE FOREGOING LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THESE LIMITATIONS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US; WITHOUT THEM, THE PRICING OF THE SERVICE WOULD BE MATERIALLY DIFFERENT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.
16. Indemnification
You agree to defend, indemnify, and hold harmless The Kosher Phone and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (i) your use of the service in violation of these Terms; (ii) your violation of any third-party right, including any intellectual-property or privacy right; (iii) any content or app you request to be installed on a managed device that infringes or violates any third-party right or applicable law; (iv) your violation of any applicable law or regulation; or (v) any claim by a third party based on your acts or omissions in connection with the service. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense, in which case you agree to cooperate with our defense of the claim. This Section 16 survives termination of these Terms.
17. Governing Law
These Terms and any disputes arising out of or in connection with them or the service are governed by the laws of the State of New York, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Exclusive jurisdiction for any dispute that is not subject to arbitration under Section 18 lies with the state and federal courts located in New York County, New York, and you and we each consent to the personal jurisdiction and venue of those courts.
18. Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or the service ("Dispute") will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, the Consumer Arbitration Rules, except as modified by these Terms. The arbitration will be conducted by a single arbitrator, seated in New York County, New York. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own attorneys' fees and costs, except as otherwise required by law or awarded by the arbitrator. Small-claims carve-out: notwithstanding the foregoing, either party may bring an individual action in a small-claims court of competent jurisdiction for any claim valued at under $10,000 USD, and such action is not required to proceed by arbitration. Class-action waiver: YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this class-action waiver is found to be unenforceable, then the entirety of this Section 18 will be null and void, and the Dispute will proceed in the courts identified in Section 17. 30-day opt-out: you may opt out of arbitration by sending written notice to [email protected] within 30 days of first agreeing to these Terms; your opt-out notice must include your name, address, and the wording "I opt out of the arbitration clause."
19. Severability
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.
20. Contact
Questions about these Terms may be directed to: [email protected] or (917) 500-5854 (also available on WhatsApp). Mailing address: The Kosher Phone, Brooklyn, NY.
21. Effective Date
These Terms are effective as of 2026-04-20. The date on which these Terms were last updated is shown at the top of this page and in the banner above.